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MEMBER SERVICESOur member services staff can assist you with any questions or concerns in English, Spanish, or Creole. If you speak any other language, we will make every effort to accommodate other languages. Please notify us immediately if there are changes in: Name Address Phone number Enrollment status Adding or deleting members Payment methodology Cancellations Plan type We will also accept change requests in writing by the primary member. Change requests will be processed within 30 days of receipt. APPOINTMENTS Make an appointment directly with the provider of your choice, please refer to the list at the end of this handbook. If you are unable to keep your appointment, notify the provider immediately and re-schedule to a more convenient date and time. You can change your appointment by calling at least 48 hours in advance. Always check the web site to obtain the most current provider directory or call member services at 1-877-251-4005.
COMPLAINTS AND GRIEVANCESCareNet wants to ensure that members have the right to express their experiences, concerns, and opportunities for improvements to include but not limited to services, procedures, and providers. Members can call our Member Services department at 1-877-251-4005 or 305-251-4005 or can also send a complaint/grievance in writing. Complaint/grievance forms can be sent by the Member Services Department upon request and are also available at the primary care provider offices. The form must be sent to: CareNet Every effort will be made to resolve complaints and grievances within 30 days from the day it is received. TERMS & CONDITIONS
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| Home | Benefits | Providers | Member Services | About Us | Contact Us CareNet is not a health insurance policy. CareNet is a discount medical plan which provides discounts at certain health care providers for medical services. CareNet does not make payments directly to the providers of medical services. The member pays the provider directly for services rendered at time of service. These services are offered at a discounted rate through those providers contracted with CareNet. |
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